Goods are sourced/manufactured and printed/embroidered to your instructions. A verbal order is legally binding but you are asked to confirm your order in writing by fax or email with email being the preferred method.
2. Delivery Time:
Standard stock items are normally printed or embroidered and despatched within 10-15 working days of order confirmation depending on complexity of order.
Bespoke items are manufactured, printed/embroidered and despatched within the manufacturers quoted lead times which will be outlined during the order process. These vary depending on the manufacturer and garments involved.
Samples which are manufactured for you and/or printed or embroidered: if no order is made, artwork, set-up, production and delivery costs will be charged.
Unprinted samples of items: these must be returned at your cost and risk to avoid incurring an invoice.
A guideline price list is available on request for the most popular items. We realise most orders are unique and will be priced once your requirements, including printing/embroidery are known. As stated on the written quotation you will receive, these prices will be valid for 30 days from the date of the quotation.
5. Garment Care:
Great care is taken to source the highest quality products, fabrics (garments) and materials (print and embroidery) to suit your needs. Incorrect washing can cause damage. To get the best results follow the washing instructions. In general when colours are mixed and garments are printed & numbered – do not boil or tumble dry – do not iron on print.
6. Faults and Returns:
Genuine faulty returns will be replaced or credited.
Goods ordered incorrectly (size/colour/print/embroidery) will not be replaced or credited.
Goods you have washed incorrectly or damaged by usage will not be replaced or credited.
We cannot guarantee exact colour matches from one order to the next as variations occur in dye batches from manufacturers.
7. Embroidery Disks and Printed Logos:
Any embroidery disk which needs to be originated from scratch will incur a set up fee dependant on the size of the disk. This cost will be charged to the customer who will then own the rights to this embroidery disk.
Provided artwork for printed logos can be supplied in a suitable format there will be no set up fees for prints.
Delivery will be made as soon as possible after your order is ready for despatch, and to the address you give us for delivery at the time you make your order.
You will become the owner of the goods you have ordered when they have been delivered to you and you have paid in full for them, until such time any goods will remain the property of Kits 4 All Ltd. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Delivery of product will be charged according to size and weight and will usually be made via a recognized courier company.
Any shortage or non-delivery must be notified in writing within seven days.
All prices subject to confirmation when you order.
New clients: 50% of invoice amount payable on order, and balance on delivery.
Existing Clients: Accounts can be set up by application. Goods will not be dispatched on overdue accounts.
Accounts may be settled by Cash, Cheque (payable to Kits 4 All Ltd), BACS transfer or Card payment. If a credit card is used then a surcharge may be made to cover the costs of charges made to us.
10. Retention of Title:
Until full payment has been made the goods remain the property of Kits 4 All Ltd and we reserve the right to withhold delivery or to reclaim the goods in the event of non-payment.
All adult sizes and some larger children’s sizes are subject to standard rate Value Added Tax, this will be made clear on quotations and order confirmations.
12. Cancellation by you
To cancel your order you must notify us in writing.
You cannot cancel your order if the goods you have ordered have been printed or embroidered or manufactured specifically for you.
If we have already despatched goods to you, you must send them back to us at your own cost and risk. If we return stock items to wholesalers, we will pass on any re-stocking charge.
13. Cancellation by us
We reserve the right to cancel the contract between us if we cannot obtain the stock to fulfil your order
If we do cancel your contract we will notify you by email and will re-credit to your account any sum received by us from you as soon as possible but in any event within 30 days. We will not be obliged to offer any additional compensation for disappointment suffered.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you we shall have no liability to you unless you notify us in writing within 7 days of the date on which we advised they would be despatched.
Our only obligation will be, at your option:
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
15. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.