Goods are sourced/manufactured and printed/embroidered to your instructions. A verbal order is legally binding but you are asked to confirm your order in writing by email where possible.
2. Delivery Time:
Standard stock items are normally printed or embroidered and despatched within 10-15 working days of order confirmation depending on complexity and size of order.
Bespoke items are manufactured, printed/embroidered and despatched within the manufacturers quoted lead times which will be outlined during the order process. These vary depending on the manufacturer and garments involved.
3. Webshop Orders:
Online orders are processed in line with the agreed logos confirmed by the customer, any deviation from these logos must be confirmed by the customer prior to order.
Due to the personalised nature of online orders these cannot be returned.
Delivery times and information will be contained in the Order Confirmation email the customer receives upon completion and payment for their order.
A further email will be sent confirming order completion and despatch or readiness for collection.
Samples which are manufactured for you and/or printed or embroidered: if no order is made, artwork, set-up, production and delivery costs will be charged.
Unprinted samples of items: these must be returned at your cost and risk to avoid incurring an invoice.
A guideline price list is available on request for the most popular items. We realise most orders are unique and will be priced once your requirements, including printing/embroidery are known. As stated on the written quotation you will receive, these prices will be valid for 30 days from the date of the quotation.
6. Garment Care:
Great care is taken to source the highest quality products, fabrics (garments) and materials (print and embroidery) to suit your needs. Incorrect washing can cause damage. To get the best results follow the washing instructions. In general when colours are mixed and garments are printed & numbered – do not boil or tumble dry – do not iron on print.
7. Faults and Returns:
Genuine faulty returns will be replaced or credited.
If Goods are personalised with any logos and are not faulty they cannot be returned due to their personalised nature.
Goods ordered incorrectly (size/colour/print/embroidery) will not be replaced or credited.
Goods you have washed incorrectly or damaged by usage will not be replaced or credited.
We cannot guarantee exact colour matches from one order to the next as variations occur in dye batches from manufacturers.
8. Embroidery Disks and Printed Logos:
Any embroidery disk which needs to be originated from scratch will incur a set up fee dependant on the size of the disk. This cost will be charged to the customer.
Provided artwork for printed logos can be supplied in a suitable format there will be no set up fees for prints. If artwork needs to be redrawn then a charge will be made and this will be discussed at the point of order.
Delivery will be made as soon as possible after your order is ready for despatch, and to the address you give us for delivery at the time you make your order.
You will become the owner of the goods you have ordered when they have been delivered to you and you have paid in full for them, until such time any goods will remain the property of Kits 4 All Ltd. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Delivery of product will be charged according to size and weight and will usually be made via a recognized courier company or postal service.
Any shortage or non-delivery must be notified in writing within seven days.
All prices subject to confirmation when you order.
New clients: 50% of invoice amount payable on order, and balance on delivery.
Existing Clients: Accounts can be set up by application. Goods will not be dispatched on overdue accounts.
Accounts may be settled by Cash, Cheque (payable to Kits 4 All Ltd), BACS transfer, Card payment or PayPal. If a credit card is used then a surcharge may be made to cover the costs of charges made to us.
We will not issue Invoices for less than £100.00 as the above payment methods can be used to make payment in store or via phone.
11. Retention of Title:
Until full payment has been made the goods remain the property of Kits 4 All Ltd and we reserve the right to withhold delivery or to reclaim the goods in the event of non-payment.
All adult sizes and some larger children’s sizes are subject to standard rate Value Added Tax, this will be made clear on quotations and order confirmations.
13. Cancellation by you
To cancel your order you must notify us in writing. If we need to return stock items to wholesalers, we will pass on any re-stocking charges we incur.
You cannot cancel your order if the goods you have ordered have been printed or embroidered or manufactured specifically for you.
If we have already despatched unembellished goods to you, you must send them back to us at your own cost and risk.
14. Cancellation by us
We reserve the right to cancel the contract between us if we cannot obtain the stock to fulfil your order. In an instance like this we will always try to offer a suitable alternative to the customer.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum received by us from you as soon as possible but in any event within 30 days. We will not be obliged to offer any additional compensation for disappointment suffered.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you we shall have no liability to you unless you notify us in writing within 7 days of the date on which we advised they would be despatched.
Our only obligation will be, at your option:
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
16. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, pandemic, explosion or accident.